Welcome to Paper.li Support

 
 

Paper.li Help

Julia Yaziji Feb 21 Using Paper.li / What's New!

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We've completely streamlined the look of paper.li, making our site more mobile-device-friendly and implementing slide navigation accessible from your paper's front page.  

If you're a publisher who has been with us for some time, you are most likely very familiar with the old menu and settings.  Our new side-menus might require some extra exploring on your part.  But once you've found your way around, we're confident you'll find the new menus cleaner and easier to navigate across devices, with easy access to the help articles you need -- just a click away.

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Consider this article your "map" to explore and discover our new menus: the new main menu (top left) and once signed into a paper, your Paper Settings Dashboard (top right).

      

Signing in via the new main menu icon

Clicking the top left main menu icon, shown below, gives you a sign in option, as well as other important links.

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From here, you can sign in, using either your Facebook or Twitter sign on credentials. Once you have signed in, you now have access to:

 

 

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Note to custom domain users! If you have a custom domain with standard Paper.li headers turned off, your sign-in has not changed.

You sign-in by hitting the ESC button on your keyboard. That will bring up the sign-in overlay. Once you sign-in you can access the menu through the menu or paper.li icon on the left.

 

Signing out via the new main menu icon

Clicking the top left main menu icon, shown below, gives you a sign out option, as well as other important links.  (See above screenshot for image of sign off option.)

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Paper settings dashboard

1. Once you are signed in, you will see a list of all papers created under your publisher account in the new paper.li main menu, by clicking on the paper.li main menu settings icon located top left

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2.  Select your paper from the list of papers in the new paper.li main menu.

 

Select your paper

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3.  Once you've selected a paper, click on the Paper Settings icon Screen_Shot_2014-02-11_at_2.36.54_PM.png located top right  to access your Paper Settings Dashboard.

 

PRO badge.png Pro publishers: see no icon at all at the top of your paper?  If you have your custom header turned ON, don't forget you will need to press ESC on your keyboard (as you did before) to view your menu!

 

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New paper.li layout: our clean new look!

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 Need more help?  Tweet us @smallrivers or submit a request.

 

 

 

Julia Yaziji Jan 15 Using Paper.li / About Paper.li

Don't be the last to know.   There are several ways to stay informed on what new features we've implemented at paper.li:

  • Stay tuned to our blog;

  • Follow us on Twitter;

  • Join our  G+ Paper.li Publishers community group;

  • Subscribe to the What's New! forum on the help desk.  (To do so, click the Screen_Shot_2014-01-15_at_2.17.36_AM.pngbutton to the right of the title);

  • Like us on Facebook.

  • We email updates to publishers only if your email address has been verified -and- you have selected in your publisher account settings the option to receive notifications regarding occasional updates.  

In your publisher settings, be sure that (1) you have checked the option box next to "Email notifications"  -and- (2) that your email has been "verified".    If necessary, you may click "resend confirmation" in your publisher settings and verify your email.

 

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Birgit Seitz April 25, 2012 Using Paper.li / How to

We really enjoy hearing from our community and always look forward to reading your comments.

 

How to contact us

To report a technical issue, provide feedback, or ask a question, you can:

  • tweet us @smallrivers

  • submit a question to other publishers in the Community Q & A Forum 

  • Submit a request to support.   

  • PRO badge.png Pro Publishers can also contact us via the email given to you at the bottom of your any billing email received from us.  

 

Request a feature

To request a feature, take a look at the Feature Requests Forum, and if the idea has not already been requested, feel free to add your request.  If you see that the idea has already been requested, be sure to "like" the feature request.  Liking a feature request is a way to "vote" for the improvement and helps us communicate to the product development team what the majority of users want. 

You can also click Screen_Shot_2013-10-17_at_9.53.21_PM.png if you wish to be informed on when and if the feature has been implemented.

 

Tips on making a comment or asking for help

New to commenting or not sure how to most effectively make your point? Here are a few tips to help you out when commenting on an article, reporting an issue and leaving comments in general. 

1. Be specific

Let us know why you are contacting us or what compelled you to comment

Technical issues:  To quote publisher Mike Lazarus "Taking your car to the garage and saying it doesn't work isn't really helpful." Be specific!

  • If you are reporting a technical issue, be as articulate as you can and leave us browser details, what you are doing when you experience issues, if it is occuring one time only or repeatedly. The more information, the better.  And please let us know the URL of your paper or the paper you have registered the issue. 
  • If you are commenting on a post, tell us what compelled you to comment. Did you like a new feature? If so, what? The feature is a flop? Tell us why and what we could do better. 

2. Stay on topic

Regardless if you are browsing articles, posts, or FB entries, it is always good practice to keep questions and conversations organized.  If you see a post about content streams and you have a question about customization, start a new request or take a look to see if you can jump in on a conversation that is already taking place. It becomes confusing for everyone to jump from topic to topic. And it makes it easier to find you and make sure your comments, questions and requests are promptly answered. 

3. Be Nice

Nobody is perfect and we can all have "one of those " days. Even so, it is never appropriate to use insults or offensive language in the Paper.li community.   

Even when you don't agree with publishing peers' opinions, a new feature that we've rolled out, support response times, blog posts or the way the wind is blowing today... disrespectful comments won't improve the situation. 

Praise, kudos, comments -- they are all welcome, and criticism is too, as long as it is constructive. Please note: Rude, incendiary comments in the forum, as comments on a blog, on FB or Twitter that do not lend to fruitful conversation will be removed, disregarded or simply ignored.

 

Last updated: Julia October 28 2013

 

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