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Facebook change affecting paper promotion

UPDATE:  Effective October 18 2017, we have now created a solution to Facebook change described below.  If you are sharing your paper URL ("share web newspaper link" toggle is on) and have selected to include top article and top article image, the information will once again be shown on facebook.

 

 

Effective 19 June 2017, Facebook made a change to their platform which unfortunately affects our ability to include the top article image and title when sharing the paper URL.

As a result, when sharing your paper URL on Facebook, you will notice that your post no longer includes the top article image and title.

We are working on an alternate solution in response to their change.  We're sorry for the inconvenience. 

NOTE: The change to Facebook's platform does not affect sharing on Linkedin.  You can continue to share your paper URL and choose to include the top article image and title.

You can also continue to share your paper URL with it's thumbnail image and paper information on both Facebook and Linkedin.

 

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Alternate suggestion

Until we find a solution, we suggest the following alternative if you would like to share the top article image and article on Facebook and yet still link back to your paper:

From your Paper Settings Dashboard > Social Media Agent > Facebook:
1) Turn off Share web newspaper link
2) Turn on Share top article link.
3) Use the Call to Action option to link back to your paper.


Customizing the call-to-action overlay 
From your Paper Settings Dashboard > Social Media Agent > click on "Call-to-Action on Shared articles" to enable the feature and customize the messaging. In the Call-to-action button link, enter your paper URL. 

This will lead anyone who clicks on the article to your paper.

See more about the call-to-action overlay.

Example of customized call-to-action overlay that will appear once visit clicks your facebook "top article" link. 

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Comments

  • Avatar
    Dave Spathaky

    Is this still an issue. Dates unclear?

  • Avatar
    Julia Yaziji

    Hi Dave, Yes, we're still working on finding a way to include the top article info when sharing the paper URL on facebook. No update yet to report....

  • Avatar
    Gabby Hill-Braun

    the call-to-action overlay doesn't always appear (not at all via mobile) this is so disappointing :-(

  • Avatar
    Julia Yaziji

    Hi Gabby, we agree that the change to Facebook platform is very disappointing. :( We are looking into finding an alternate solution. Note that the call to action should be appearing on mobile. It appears on both desktop and mobile as long as the site supports frames.

  • Avatar
    WSRB

    Neither link nor top article will post to our Facebook page. The link to paper will only post to the Primary account personal page instead of the business page as selected during the setup phase. Disconnecting and reconnecting account has been done twice. Please advise.

  • Avatar
    Julia Yaziji

    Dear WSRB, I am VERY sorry that I missed your question in August. :/ You have the option to share to your personal page and/or your business page.

    I visited your paper settings under Social Media Agent > Facebook. Under the toggle, you are connected to your personal account (which is normal since this is how Facebook requires you sign in), but now when you click "share web newspaper link" under the section "CHOOSE WHERE TO SHARE", you will see two options (1) share on your timeline (which you can turn off) and (2) share on facebook page which is currently set to none. But if you click you will see you can select your page WSRB.

    I hope this helps and sorry again for missing your question. You can also contact us as well using the PRO support email in your invoice or on twitter.

  • Avatar
    Julia Yaziji

    We have now created a solution to Facebook change in the article.  If you are sharing your paper URL ("share web newspaper link" toggle is on) and have selected to include top article and top article image, the information will once again be shown on Facebook.

  • Avatar
    Gabby Hill-Braun

    great news! thanks for keeping up with this issue, very much appreciated.

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