For papers customizing their ads
So you've uploaded your HTML code, or uploaded an image, but your adverts are still not appearing. Here are a few things to check.
There are not enough categories / content found for the edition
The amount of content published on an edition impacts the number of ads shown on the paper. For two ads to display, two categories must display on the home page. For three ads to display, three categories must be included on the home page.
Uploaded (image) advertisement doesn't appear
Some browser versions cache the previous advertisement even when you upload new ads. If you have uploaded new ad units and they are not appearing, please
- clear your cache
- refresh the page
Custom HTML code isn't displaying advertisement
If you are adding custom HTML to display an ad be sure that you are embedding the href ( anchor tag). If you paste the full HTML snippet ( html, head, body) you will only see html and not the ad itself. See the below examples for the correct code to paste.
If the troubleshooting advice above should not resolve the issue, please contact us on Twitter or use the email address sent to you via your PRO invoice.