Report an issue, request a feature, or ask a question

How to contact us

To report a technical issue, provide feedback, or ask a question, you can:

• Submit a request to support.   

Request a feature

To request a feature, take a look at the Feature Requests Forum, and if the idea has not already been requested, feel free to add your request.  If you see that the idea has already been requested, be sure to "like" the feature request.  Liking a feature request is a way to "vote" for the improvement and helps us communicate to the product development team what the majority of users want. 

You can also click  (top right of feature request) if you wish to be informed on when and if the feature has been implemented.

Tips on making a comment or asking for help

New to commenting or not sure how to most effectively make your point? Here are a few tips to help you out when commenting on an article, reporting an issue and leaving comments in general. 

1. Be specific

Let us know why you are contacting us or what compelled you to comment

Technical issues:  To quote publisher Mike Lazarus "Taking your car to the garage and saying it doesn't work isn't really helpful." Be specific!

• Be as descriptive as you can and send us:
• the URL of the paper;
• browser details;
• info on whether you see an error message;
• a description of what you are seeing and the steps you took just before the issue occurred.

 The more information, the better. 

2. Stay on topic

Regardless if you are browsing articles, posts, or FB entries, it is always good practice to keep questions and conversations organized.  If you see a post about content streams and you have a question about customization, start a new request or take a look to see if you can jump in on a conversation that is already taking place. It becomes confusing for everyone to jump from topic to topic. And it makes it easier to find you and make sure your comments, questions and requests are promptly answered. 

3. Be Nice

Nobody is perfect and we can all have a bad day. Even so, it is never appropriate to use insults or offensive language in the Paper.li community.   

Even when you don't agree with publishing peers' opinions, a new feature that we've rolled out, support response times, blog posts or the way the wind is blowing today... disrespectful comments won't improve the situation. 

Praise, kudos, comments -- they are all welcome, and criticism is too, as long as it is constructive and polite.

Please note: Rude, incendiary comments in the forum, on the blog, on Facebook or Twitter, or in a support request that do not lend to fruitful conversation will be removed, disregarded or simply ignored.