Approaching our 10 year mark of serving fantastic customers from around the globe, we decided to take a step back and rethink some critical topics, and define what is most important to our customers and our business. What’s the greatest value we can bring to customers? What do our customers need today, and what we can start building for them tomorrow? And ultimately where we should head as a company and product. Our first step was to listen.
Comments
7 comments
Hello Blair. Thank you for the time you put into your response and for being a part of the Paper.li community for so many years. When planning for the upcoming changes we were very mindful of our existing free community users, and that's why we made the decision to keep a free package, and also introduced a Starter package at $4.99. We are a small company, and in order to maintain the product, and also deliver on the new features our customers ask us for every day, we are evolving our Pro product. I hope you can understand this, as someone who has enjoyed our free service for all these years, and can continue to enjoy it. We would be very proud to keep you as part of our community.
I am in a similar boat did not know why I had a free trial. I will also remain a free user at this time and I am not interested in being pro.
Hello Daniel,
‘Thank you for your considered response. From my reading of the email I received advising me that my Trial period had ended and detailing the changes to the Free package, I made the decision, that given such changes would impact substantially on the quality and integrity of my two publications, to delete my papers. This has already been carried out and it has saddened me greatly to have been left with no alternative.
I might point out, that at no time was any mention made of a new low price plan being available, if you had done so, then perhaps there would have been a different outcome.
kind regards,
Blair Stuart
I likewise find this move sad. The upshot is that the free service has been crippled. Removing features is akin to the 'stick' rather than the carrot. In general people do not respond well to the 'stick' treatment.
Best of luck for the future, it was an enjoyable service while it lasted.
As soon as I can find a workable solution to deleting my account - I will be gone
Michael Mills, tweetedtimes.com curates from twitter alone BUT my readership is better now than when I was on paper. and you can have unlimited papers
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