Something's not working
All the FAQs and issues our users have encountered in one easy-to-navigate place.
General
- ★ How to Report an Issue or Ask a Question
- Trailing hashtag in your URL
- IE 8 no longer supported
- Missing: Your Edit Icon/ Paper Settings Icon is Not Appearing
- Missing: Share Icons (Left Column) For Facebook, G+, Twitter, etc
- Our Hints for new features continue to show each time you visit your paper
Billing
Signin Issues
Adspace Issues
Content issues
Social Media & Email Notifications
- Missing @author mention from tweet
- Missing Email Newsletters Not Received
- Missing Twitter mentions: why are there none or few in my post?
- Missing option to promote to Facebook Page you manage
- Missing Tweets and Posts
- Incorrect headline article image on Twitter
Bookmarklet issues
- Bookmarklet: Not able to drag it in Safari
- Bookmarklet: Not able to add it to Microsoft Edge
- Bookmarklet: Detecting Videos Embedded on a Webpage
- Bookmarklet: Not Working on Some YouTube Videos
- Bookmarklet: Asking You to Sign-In
- Bookmarklet: No Content Detected