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  1. Paper.li Support
  2. Something's not working

Something's not working

General

  • How to Report an Issue or Ask a Question
  • Missing: Your Edit Icon/ Paper Settings Icon is Not Appearing
  • Acceptable Use Policy for Email Invitations to Subscribe
  • Widgets: You Would Like to Embed a Widget on a Site That Strips Javascript
  • You Can't Get Your Custom Domain Set Up Properly
  • Your Shares Were Reset to Zero
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Billing

  • VAT number showing as 'not valid'

Signin Issues

  • Sign-in: You Are Signed In But Don't See Your Paper
  • Sign-in: You Are Getting An Error Message

Content issues

  • Paper.li Is Not Picking Up All of the Content You Expect
  • Unwanted Content, Porn or Adult Content
  • Paper.li is not correctly presenting the title, article text, URL or image content from a webpage

Social Media & Email Notifications

  • Missing @author mention from tweet
  • Missing Email Newsletters Not Received
  • Incorrect headline article image on Twitter
  • Incorrect Title or Paper Thumbnail Image Appearing on Facebook or Linkedin
  • Promo-Post Or Auto-Tweet Is Linked To The Wrong Account

Bookmarklet issues

  • Bookmarklet: Detecting Videos Embedded on a Webpage
  • Bookmarklet: Asking You to Sign-In
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