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problems saving and keeping draft items

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Stephen Seymour

Hi,
Has anyone experienced problems today 24/4/16 with accessing, and saving to draft newsletters? The last few days of saved items has been lost and unwanted content is appearing (e.g. prince and beyonce!)

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13 comments

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  • Official comment
    Julia Yaziji

    Hello all!

    Very sorry for the frustration you are having. I will try to answer your questions here:

    1. To switch back to classic theme, from your Paper Settings Dashboard, go to the Web Newspaper module > Layout & appearance > click the classic theme.

    2. Unwanted content appearing in your draft (@stephen Seymour, I have a ticket from you and will respond directly but I believe the suggested content I am seeing meets the filter you have set up.)

    3. Lost content: How are you adding the content that is disappearing? I have another report of content that is added using the bookmarklet disappearing. Does this describe what is occurring? I am trying to replicate so that we can fix so if you have any details, please share!

    4. Red bar with error message when adding content to your draft: Is this still occurring @Kirk and Mimi Fisher? We pushed a fix to production that should have handled this error on Friday evening CET time. Please let us know if you are continuing to see an issue.

    5. Missing controls when viewing a draft with new layout: @Derik McArthur This should have been fixed. We pushed a fix to production Friday afternoon CET time. Are you continuing to have an issue?

    To all, I apologize for the inconvenience you're having lately with the draft mode. We are trying very hard to solve the issues you're having..

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  • Kathryn Neal Odell

    Yes, I am having the same problem.

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  • John F. McMullen

    I lost most (if not all of the articles that I curated tiday )2 hours work) -- what happened!

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  • Kirk and Mimi Fisher

    YES! Driving me nuts. I switched temporarily to the new view to see what it was like on Tuesday morning April 26th. Switched back to my normal layout and since then I cannot add anything to my draft - get the red error bar to try again in a few minutes. Also, when I try to delete a story from a category, it just repeats/adds a copy of an existing story. Very frustrating.

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  • Derik McArthur CD,MA

    Yes. I changed to the new format and now I can't figure out how to public and add content or alter the content. Very frustrating. i have it on auto publish until i can figure this out. i would love to know how to change back to the old format.

    any suggestions?
    \

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  • John F. McMullen

    It's not adding anything that I add from "More Suggested Content" to the "Headlines" area -- It may or may not have straightened out after I refreshed twice

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  • Stephen Seymour

    Problem still persists 29/4/16, whats going on? Lost the second draft as its pulling in unwanted content??
    Sent an email to support desk - no answer?

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  • Kirk and Mimi Fisher

    Today, the third day since the issue started, I am back to normal with no problems. The only thing I did was go through settings and change them and then change them back again hoping to reset something that had changed. I don't know if that helped, but it's better now. Paper.li - I enjoy the pro edition but if the support stays this poor I will not renew.

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  • Stephen Seymour

    Thanks Julia, problem appears to be resolved and draft tool working just fine.

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  • Julia Yaziji

    @Stephen Very nice of you to report back. I appreciate the update.

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  • AHS_NCYGS

    I am using the new format (looks great) BUT when I delete items from the draft they reappear while I am editing. AND they reappear in my final sent version. Please fix this bug ASAP as all here at my org enjoy the new format. Youth Gardening Gazette

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  • Julia Yaziji

    @AHS_NCYGS, Sorry for this inconvenience. We have a fix for the draft mode which might be causing the issue you describe. It is being deployed today. I will report back to you when it's deployed. Afterwards, if you still see strangeness, don't hesitate to let me know.

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  • Julia Yaziji

    @AHS_NCYGS, Just wanted to let you know we have deployed a bugfix that we think will solve the issue you are reporting. Please feel free to let us know if you continue to see anything strange. Thanks for reporting the issue.

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