Cannot get edit mode

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Port Elysium News™

• March 13, 2016 19:24

I've tried again to log-in and get edit mode on my Pro-Paper. I can click my logo and log-in and see "menu" but still cannot get to edit mode. Did something change?

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  Julia Yaziji

  • March 14, 2016 23:33

  Hi! Just to be sure I understand, you are able to see the Paper Settings Dashboard icon (cog, top right) on your paper but are not able to see the edit button? Is that correct? (By menu, I was not certain what you meant.)

  If you can see the cog icon top right but can not see edit button, that means you are signed in correctly but either the edition you are viewing has already been archived ( and is therefore no longer editable) or you may have a browse extension that is blocking that button.

  Which browser are you using and can you let me know what extensions you have installed?

  Julia

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  Port Elysium News™

  • March 19, 2016 19:59

  Hello, I don't know what "extensions" ... I've tried last week and just now, Saturday, March 19, using both Internet Explorer and Mozilla. :(

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  Port Elysium News™

  • March 19, 2016 20:19

  I cannot get to my dashboard to see the menu that allows me to edit the current edition. I can only view the paper as any person who comes to the site. The sidebar on the left only shows social media icons and the Paper-li button at the top. Nothing is in the right side bar. And when I click the paper.li icon in the left sidebar I cannot get the sign-in modules. The way I'm signing in now to send these messages is by clicking the center of my paper's icon above the publishers paragraph. Then I can sign in using the sign-in button at the top of the page. But I cannot get to the dashboard options to edit the paper.

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  Port Elysium News™

  • March 19, 2016 20:21

  And by the way, I added the billing address info required by the EU last week. But I'm in the U.S. I thought perhaps my access was interrupted because I had not responded.

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  Port Elysium News™

  • March 19, 2016 21:25

  When I click the Paper.li icon on the left side bar, I do not get the prompt to sign-in, so I do not get to the dashboard. As for extensions, I've added nothing.... There are some add-ons..but nothing new. I use Mozilla for the paper.

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  Port Elysium News™

  • March 20, 2016 01:05

  Is it possible the reason I can't access my dashboard to edit my paper is because I need to update my credit card info? I don't see that option in my "Account Settings."

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  Julia Yaziji

  • March 20, 2016 21:12

  Hi! If you click ESC on your keyboard, do you see an overlay window that allows you to sign in?

  And are you then able to see the Paper Settings Dashbard menu top right ?

  Julia

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  Jorge Rowinsky

  • March 20, 2016 23:19

  I can t see the icon top right. I don t konw why

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  Julia Yaziji

  • March 21, 2016 10:22

  @jorge, If you click ESC on your keyboard and sign into your paper, are you then able to see the paper settings dashboard icon (cog icon, top right)?

  We have a bug that was recently introduced that started hiding your signin button. We are sorry for the inconvenience. The fix will be deployed tomorrow.

  Let me know if clicking ESC on your keyboard pulls up a overlay window allowing you to sign in.

  If not, please submit a request so we can help further.

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  Port Elysium News™

  • March 21, 2016 22:37

  @Julia. Right, yes. THANKS! ESC...got me in. I'll check back tomorrow...to see if the de-bug rollout takes. Thanks for the tip...and comforting to know I'm not the only one (grins)

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  Julia Yaziji

  • March 22, 2016 19:48

  Hello all! Just wanted you all to know that the fix for the bug you experienced was completed a few hours ago, this afternoon CET time. You now once again have a "sign in" button on the right to sign in. But ESC on your keyboard will continue to work also.

  The other change that was made is that on the upper left side, if you are not signed in, clicking the paper.li logo will go to the home page. If you are signed in, you can click as you did before to get the main menu.

  If you see any other issue, please let me know.

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